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Privacy Policy

Merribels Santos Company Limited respects your privacy. This policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or request our cleaning and detailing services.

What This Policy Covers

This policy applies to personal information collected through our website, quote and booking forms, email, phone, social media, and in-person communication. It is intended to support our privacy practices under New Zealand law, including the Privacy Act 2020.

Information We Collect

We may collect details you choose to provide, including your name, phone number, email address, vehicle type, service notes, location, preferred booking time, and related enquiry details.

We may also collect business and transaction records such as quote history, service history, messages you send us, invoices, payments, and customer support notes.

Our website host or service providers may also automatically collect limited technical information such as IP address, browser type, device information, and website activity logs for security, maintenance, and performance purposes.

How We Use Information

We use your information to:

  • respond to enquiries and quote requests;
  • confirm service availability, pricing, and timing;
  • provide cleaning and detailing services;
  • manage customer communication and service records;
  • issue invoices and keep business records;
  • improve our website, service planning, and customer support;
  • meet legal, tax, accounting, or compliance obligations.

When We Share Information

We do not sell your personal information. We may share information only when reasonably needed to:

  • deliver or support our services;
  • work with trusted service providers such as website, email, payment, accounting, or booking support providers;
  • protect our business, staff, customers, or property;
  • comply with legal obligations or lawful requests.

Where third-party providers handle information for us, we expect them to use it only for the relevant business purpose and to take reasonable steps to protect it.

Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No system can be guaranteed completely secure, but we work to keep access limited to people and providers who need the information to perform legitimate business functions.

How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for customer service, business recordkeeping, legal, accounting, or dispute-resolution purposes.

Access and Correction

You can contact us to request access to the personal information we hold about you or ask for correction if you believe it is wrong, incomplete, or misleading.

If we do not agree that a correction is required, you can ask us to attach a statement of correction to the relevant information. We aim to respond to privacy requests within the time required by applicable law.

Marketing and Communications

If we send you service-related messages, quotes, or follow-up communications, we do so to respond to your request or manage a customer relationship. If we send optional promotional messages, you can ask us to stop at any time.

Updates to This Policy

We may update this policy from time to time to reflect changes to our business, website, or legal obligations. The latest version published on this page will apply.