Merribels Santos Company Limited
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These terms outline the general conditions for using Merribels Santos Company Limited cleaning and detailing services. By booking or requesting a service, you agree to these terms to the extent they apply to your booking.
Service quotes, availability, and timing are confirmed after we review your request, vehicle details, location, condition, and preferred schedule.
Quotes may be based on the information you provide before we inspect the vehicle. If the actual vehicle condition, access requirements, or requested scope is materially different, we may revise the quote or recommend a different service before work starts.
Listed prices may be starting prices only. Final pricing can vary based on vehicle size, condition, service location, selected package, extra care requirements, and any additional work agreed before service begins.
If a deposit, booking fee, travel fee, or other charge applies, we will tell you before confirming the booking.
Customers are responsible for making sure the vehicle is available at the agreed place and time and that we have safe, practical access to complete the work. Delays caused by access issues, site restrictions, safety concerns, or severe weather may require the service to be postponed or rescheduled.
Customers are responsible for:
We aim to deliver a careful, professional finish. Some stains, odours, scratches, paint defects, wear, or previous damage may not be fully removable through cleaning or detailing.
We do not guarantee a particular cosmetic outcome where the vehicle condition, surface age, prior repairs, embedded contamination, or pre-existing defects limit what can reasonably be achieved.
If you need to change or cancel a booking, please contact us as early as possible. We may need to reschedule services because of weather, site access, safety concerns, or operational reasons.
Unless we agree otherwise, a change-of-mind cancellation does not automatically entitle a customer to a refund. Where a booking is cancelled at short notice or after costs have already been committed, we may charge a reasonable fee or retain a reasonable portion of any deposit to cover actual loss, to the extent permitted by law.
Payment terms, due dates, and accepted payment methods will be confirmed with the booking or invoice. Late or unpaid amounts may delay future bookings or the release of related service records.
Merribels Santos Company Limited is not responsible for pre-existing damage, normal wear, hidden defects, unsecured personal items, or issues caused by inaccurate information provided before service.
To the maximum extent permitted by law, we are also not responsible for loss resulting from factors outside our reasonable control, including weather, third-party actions, site conditions, or latent faults in the vehicle.
Nothing in these terms is intended to exclude or limit any rights a consumer may have under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where those laws apply.
Website content, package descriptions, and example pricing are for general information only and may be updated from time to time. Final service scope and price are confirmed directly with us.
We may update these terms from time to time. The latest version published on this website will apply to future bookings unless we agree otherwise in writing.
For questions about these terms, contact Merribels Santos Company Limited at support@merribelsdetailing.co.nz or call 022 023 8988.